Frequently asked questions.
About Pallet Pro
What is Pallet Pro, and how can it help my business?
What makes Pallet Pro different from other pallet suppliers?
What industries does Pallet Pro serve?
Pallet Types & Construction
What are the main types of pallets you offer, and how do they differ?
What is a Stringer Pallet, and when should I use one?
What is a Block Pallet, and why are they preferred for heavy loads?
What is the difference between a Pallet and a Skid?
What is a Solid Deck Pallet, and what are its benefits?
What are Standard GMA Pallet Dimensions, and how does that affect my order?
Heat-Treated & Export Pallets
Do pallets need heat treatment for export?
What is ISPM-15 compliance, and why does it matter?
How can I tell if a pallet is ISPM-15 certified?
What does “Heat Treated (HT)” mean, and is it required for all shipments?
Do export crates need to be heat-treated too?
Technical Specifications & Performance
What is a pallet’s maximum load capacity?
What’s the difference between static, dynamic, and racking load ratings?
How are pallet load capacities tested or verified?
How does product weight distribution affect pallet strength?
What pallet dimensions are standard, and which size should I use?
What’s the difference between two-way and four-way entry pallets?
What materials are pallets made from, and how do I choose the right one?
How much does a pallet weigh, and why does that matter for shipping?
Can wooden pallets be repaired or recycled safely?
How long does a pallet typically last in use?
How do pallets perform in extreme temperatures or high-humidity environments?
When do I need pallets that meet sanitation or food-grade requirements?
When should I use fire-resistant or anti-spark pallets?
Standard Pallets, Truckloads & Specifications
What are standard GMA pallet dimensions and specifications?
What are GMA pallet grades, and what’s the difference between Grade A and B?
How many pallets fit on a 53-foot truck or a 26-foot box truck?
What is the standard lead time for a full truckload of pallets?
When should I order full truckloads versus partial loads of pallets?
Ordering & Delivery
Do you provide inventory services (like drop-trailers) to ensure we never run out of pallets?
How fast can I get my pallets? Do you deliver?
Can I set up recurring or bulk orders?
Sustainability & Recycling
About Pallet Pro
What is Pallet Pro, and how can it help my business?
Pallet Pro by Envoy is a Midwest-based pallet and crate supplier specializing in new, recycled, and custom-built pallets and crates. We partner with leading manufacturers to provide fast, cost-efficient solutions tailored to your shipping and storage needs.
What makes Pallet Pro different from other pallet suppliers?
Unlike many suppliers, Pallet Pro combines national reach with local service. Our customers benefit from quick lead times, transparent pricing, and a consultative approach that ensures each pallet solution fits their operational goals.
What industries does Pallet Pro serve?
We supply pallets and crates for manufacturing, food and beverage, logistics, pharmaceuticals, automotive, and distribution. Any business that ships on pallets can benefit from our reliable supply and flexible programs.
Pallet Types & Construction
What are the main types of pallets you offer, and how do they differ?
We primarily offer three types: Stringer Pallets, Block Pallets, and Skids. Stringer pallets are common for domestic use, block pallets handle heavier or automated loads, and skids serve as simple, single-deck bases for storage or machinery.
What is a Stringer Pallet, and when should I use one?
A stringer pallet uses lengthwise boards called stringers between the top and bottom decks. It’s usually two-way entry (with some four-way notched models) and ideal for medium-duty or closed-loop shipping.
What is a Block Pallet, and why are they preferred for heavy loads?
Block pallets use nine solid blocks to support the deck, allowing four-way forklift entry. Their balanced design supports heavier loads and smoother handling in high-turnover or automated warehouse environments.
What is the difference between a Pallet and a Skid?
A pallet has both a top and bottom deck, offering stability for stacking and transport. A skid lacks a bottom deck and is often used as a semi-permanent platform for stationary equipment or machinery.
What is a Winged Pallet?
A winged pallet extends its deck boards beyond the stringers or blocks. The wings provide extra surface area and stability for oversized or irregular loads.
What is a Solid Deck Pallet, and what are its benefits?
A solid deck pallet has a continuous top surface with no gaps. It’s ideal for bagged goods, small boxes, or cleanroom environments, and it’s easier to keep clean than open-deck pallets.
What are Standard GMA Pallet Dimensions, and how does that affect my order?
“GMA” stands for Grocery Manufacturers Association. The standard 48” × 40” GMA pallet is the most common size in North America — compatible with most racking systems, forklifts, and trailers. Using this size often means lower cost and faster delivery.
Heat-Treated & Export Pallets
Do pallets need heat treatment for export?
Yes. Wood pallets used for international shipping must comply with ISPM-15, which requires heat treatment to prevent pest contamination. Untreated wood can lead to customs delays or rejection of your shipment.
What is ISPM-15 compliance, and why does it matter?
ISPM-15 (International Standards for Phytosanitary Measures No. 15) is a global regulation for solid wood packaging. It ensures pallets are heat-treated or fumigated to eliminate pests, protecting global agriculture and trade.
How can I tell if a pallet is ISPM-15 certified?
Certified pallets display a visible ISPM-15 stamp, which includes the treatment method (“HT”), country code, and certifying facility number. Pallet Pro’s certified heat-treated pallets meet these global standards.
What does “Heat Treated (HT)” mean, and is it required for all shipments?
“HT” means the wood’s core temperature reached 56°C (132.8°F) for 30 minutes, meeting ISPM-15 standards. It’s required for international shipments, but not for most domestic freight unless specified for food or pharmaceutical goods.
Do export crates need to be heat-treated too?
Yes. Any solid wood packaging, including pallets and crates, must be heat-treated for international export to remain ISPM-15 compliant.
Technical Specifications & Performance
What is a pallet’s maximum load capacity?
Load capacity depends on the pallet’s construction, wood type, and usage. A standard 48” × 40” pallet supports roughly 2,200–2,800 lbs in racking, 2,000–2,500 lbs dynamic, and 4,000+ lbs static. Always confirm capacity before loading.
What’s the difference between static, dynamic, and racking load ratings?
Static load: Maximum weight when the pallet is stationary.
Dynamic load: Maximum weight when the pallet is lifted or moved.
Racking load: Maximum weight when supported only by its edges in racking. Each rating helps determine pallet safety under different conditions.
How are pallet load capacities tested or verified?
Pallets are tested under ISO 8611 and ASTM D1185 standards to evaluate strength, stiffness, and durability. Testing accounts for weight distribution, handling equipment, and the intended use environment.
How does product weight distribution affect pallet strength?
Evenly distributed loads reduce stress and maximize performance. Concentrated loads can cause deflection or board failure. When possible, center heavy items and use pallets rated for your product’s load pattern.
What pallet dimensions are standard, and which size should I use?
The 48” × 40” pallet is standard in North America, but custom sizes (e.g., 36” × 36”, 48” × 45”) can be made to fit your product or warehouse setup. Pallet Pro can recommend dimensions based on your packaging and freight mode.
What’s the difference between two-way and four-way entry pallets?
Two-way pallets can be lifted from two opposite sides, while four-way pallets allow access from all sides — ideal for forklifts and automated systems that require flexibility and efficiency in tight spaces.
What materials are pallets made from, and how do I choose the right one?
Most pallets are made of wood, plastic, or metal. Wood is cost-efficient and recyclable, plastic is lightweight and hygienic, and metal is durable for heavy-duty or clean environments. The right material depends on your application and handling setup.
How much does a pallet weigh, and why does that matter for shipping?
Weight varies by design and material. A standard wood pallet weighs 35–50 lbs, while plastic or metal versions can differ. Pallet weight affects your total freight cost and the load capacity of trucks and racks.
Can wooden pallets be repaired or recycled safely?
Yes. Damaged pallets can be repaired with new boards or recycled into B-grade or combo pallets, extending their life and reducing waste. Pallet Pro works with recycling partners to reclaim usable materials.
How long does a pallet typically last in use?
Wood pallets can last 5–10 trips depending on handling conditions. Recycled or combo pallets offer lower cost with moderate durability. Plastic pallets may last 100+ trips in closed-loop systems.
How do pallets perform in extreme temperatures or high-humidity environments?
Heat and humidity can affect wood moisture and strength. Plastic pallets resist moisture and are ideal for cold or damp environments, while heat-treated wood pallets are stabilized for export or storage under varying conditions.
When do I need pallets that meet sanitation or food-grade requirements?
Pallets for food, beverage, and pharmaceutical shipments must meet FDA or industry hygiene standards. These typically require plastic, metal, or specially coated wood pallets that resist moisture and bacterial growth.
When should I use fire-resistant or anti-spark pallets?
Fire-resistant or anti-spark pallets are recommended in hazardous or high-heat environments like chemical plants, warehouses storing flammables, or facilities using automated conveyors. These pallets are usually made from metal or specialty plastic.
Standard Pallets, Truckloads & Specifications
What does “GMA pallet” mean?
“GMA” stands for Grocery Manufacturers Association, now known as the Consumer Brands Association. The GMA standard 48” × 40” pallet has become the benchmark for interchangeability across U.S. supply chains.
What are standard GMA pallet dimensions and specifications?
The GMA 48” × 40” pallet has 3 stringers, 7 top deck boards, and 5 bottom deck boards. It’s designed for four-way forklift entry and fits standard warehouse racks, containers, and 53-foot trailers.
What are GMA pallet grades, and what’s the difference between Grade A and B?
Grade A: Recycled pallets with all stringers intact and consistent deck boards.
Grade B: May include repaired stringers (“plugs” or “blocks”).
Both grades are reliable; Grade A is preferred for retail or automated handling.
How many pallets fit on a 53-foot truck or a 26-foot box truck?
A 53-foot trailer can typically fit 26–30 stacks of standard 48” × 40” pallets (about 450–480 pallets total). A 26-foot box truck usually holds 10–12 stacks, or 180–220 pallets, depending on stacking height and pallet type.
What is the standard lead time for a full truckload of pallets?
Lead times depend on pallet type and quantity, but most standard 48” × 40” orders ship within 2–5 business days. Custom or specialty pallets may require 1–2 weeks. Pallet Pro coordinates delivery to meet your production schedule.
When should I order full truckloads versus partial loads of pallets?
Full truckloads (FTL) are more cost-efficient per pallet and ideal for high-volume shippers. Partial loads (LTL) work well for smaller or regional operations. Our team helps determine the best approach based on your demand and warehouse space.
Ordering & Delivery
Do you provide inventory services (like drop-trailers) to ensure we never run out of pallets?
Yes. Pallet Pro offers drop-trailer and inventory programs for consistent supply. We track your pallet usage and schedule replenishments to prevent stockouts — keeping your production and shipping uninterrupted.
Do you offer volume pricing, and what is the minimum order quantity (MOQ) for a full truckload (FTL)?
Yes. Volume pricing is available for truckload and recurring orders. A full truckload typically carries 520-660 standard pallets (48x40 with 4-way entry), depending on the style and configuration. Minimum order quantities vary by region; our team can confirm details during quoting.
How much does a pallet cost?
Pallet pricing depends on size, material, treatment, and quantity. New 48” × 40” wood pallets typically start at competitive regional rates, while recycled or combo pallets offer lower-cost alternatives.
How fast can I get my pallets? Do you deliver?
We offer fast regional delivery across Wisconsin, Illinois, Indiana, Michigan, and Minnesota. Lead times vary, but standard pallet orders often ship in 2–5 business days. Rush and same-week delivery options are available upon request.
Can I set up recurring or bulk orders?
Yes. Recurring or bulk programs help lock in consistent supply and pricing. We can set up automatic shipments, scheduled deliveries, or drop-trailer replenishment based on your usage patterns.
How do I request a quote?
You can request a custom quote directly on our website or by emailing quotes@palletpro.com.
Include pallet type, size, and delivery location — our team will reply quickly with pricing and lead time.
Sustainability & Recycling
Can I sell or recycle used pallets with Pallet Pro?
Yes. We purchase and recycle used pallets, extending their lifespan and reducing landfill waste. Our team can coordinate pickup or exchange programs for your facility.
Are recycled pallets environmentally friendly?
Absolutely. Recycled pallets are a sustainable, cost-effective option that keeps wood in circulation longer. They perform reliably for most applications and reduce the need for new lumber.
Can’t find the answer you need?
Talk with a Pallet Pro account manager for tailored pallet and crate solutions across the Midwest.